Orders & Payment

How do I place an order?
Browse our collections, choose your size and colour, and click “Add to Cart”. Then go to checkout, enter your delivery details and confirm your order. You’ll get an order confirmation right away.
Creating an account makes checkout faster and lets you track orders, save a wishlist and see your order history. Sign up with your email or log in with your registered phone number.
Cash on Delivery (COD) is available across India. Card, UPI, EMI and Pay Later options are coming soon.
Yes. All online payments go through trusted, secure payment gateways, and we never store your card details.
Yes, as long as it hasn’t shipped yet. Contact us and we’ll cancel it, and prepaid orders get a full refund. Once an order has shipped, it can’t be cancelled, but you can request a return after delivery. Custom orders can’t be cancelled once production has started.

Shipping & Delivery

Do you deliver across India?
Yes, we ship to all serviceable PIN codes across India. We don’t offer international shipping yet.
We offer free delivery across India. Any shipping charges that apply to a specific order will always be shown at checkout before you pay.

Orders are processed within 1–3 business days. After that, delivery usually takes:

  • Metro cities: 2–5 days
  • Other cities & towns: 3–7 days
  • Remote areas: 5–10 days

Orders may take a little longer during sales and festive seasons.

Once your order ships, you’ll receive the tracking number and courier details by email and/or SMS.
The courier will usually try more than once. If delivery still fails, the order may come back to us, and re-shipping charges may apply.

If the damage is significant, don’t accept the package. Take photos and contact us within 24 hours of delivery, and we’ll sort it out.

Returns, Exchanges & Refunds

What is your return policy?
You can request a return or exchange within 7 days of delivery. The item must be unused, unwashed and unworn, with all tags and packaging intact.
  • Innerwear, including boxer shorts, and socks, for hygiene reasons
  • Custom or made-to-order clothing
  • Items marked “Final Sale” or “Non-Returnable”
  • Gift cards and free promotional items

This doesn’t apply if the item arrives damaged or defective.

Email support@olori.in or WhatsApp +91 98366 16382 with your order number, the item and the reason. We’ll confirm within 1–2 business days and arrange a pickup from your address.

Yes, if it’s in stock. If it isn’t, we’ll offer a refund or store credit instead.

Contact us within 48 hours of delivery with your order number and clear photos or an unboxing video. Once we verify the issue, we’ll send a free replacement or give you a full refund.

We process refunds within 5–7 business days after the returned item passes our quality check.

  • Prepaid orders are refunded to your original payment method. Your bank may take a few more days to show it.
  • COD orders are refunded by bank transfer or UPI.
  • You can also choose Olori store credit instead.
If an eligible product doesn’t meet the quality we promise, you get your money back, as set out in our Return & Refund Policy.

Products & Sizing

What fabric do you use?

Most of our clothing is made from premium, breathable cotton that stays soft wash after wash. You’ll find the exact fabric details on each product page.

Check the size chart on each product page. If you’re between two sizes, we suggest the larger one for a more comfortable fit. Our oversized t-shirts are designed to fit loose.
Wash in cold water with similar colours, turn printed items inside out, and avoid bleach. For longer life, dry them in the shade.

Custom Clothing

Do you make custom or bulk clothing?
Yes. We create custom t-shirts, shirts and more for teams, events, companies and brands. You choose the fabric, colours, print and placement.
Fill out the form on our Custom Clothing page with your requirements and artwork. Our team will get back to you with a quote.

Custom orders are made just for you, so they can’t be returned unless they arrive damaged or defective.

Still Have Questions?

We’re here to help.
📧 support@olori.in
📞 94779-05255 (Phone / WhatsApp)
📍 9, Kali Prasanna Sinha Street, Kolkata – 700002