1. Return Window

You can request a return or exchange within [7] days of delivery. Requests made after this period will not be accepted.

2. Eligibility for Returns

To be eligible, your item must be:

  • Unused, unwashed, and unworn (apart from trying it on)
  • In its original condition, with all tags, labels, and packaging intact
  • Accompanied by the original invoice or order number

We reserve the right to decline a return if the product shows signs of use, damage, stains, perfume, or alteration.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Innerwear, lingerie, and socks (for hygiene reasons)
  • Custom, personalised, or made-to-order clothing, including bulk or B2B custom orders (unless received damaged or defective)
  • Items bought during clearance or final sale, where marked “Non-Returnable”
  • Gift cards
  • Free gifts or promotional items

4. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within [48] hours of delivery
  • Share your order number, along with clear photos or an unboxing video of the product and packaging

Once verified, we’ll arrange a free replacement or a full refund at no extra cost to you.

5. How to Request a Return or Exchange

  1. Email us at [support@olori.in] or WhatsApp us at +91 98366 16382 with your order number, the item(s), and the reason for return.
  2. Our team will review your request and confirm eligibility within [1–2] business days.
  3. Once approved, we’ll arrange a reverse pickup from your address. If pickup isn’t available in your area, we’ll share instructions for self-shipping.
  4. After we receive the item, it will go through a quality check at our warehouse.

6. Exchanges

Exchanges are available for size or colour changes, subject to stock availability. If the requested size or colour is out of stock, we’ll offer a refund or store credit instead.

7. Refunds

Once your return passes the quality check, your refund will be processed within [5–7] business days.

  • Prepaid orders (UPI, card, net banking, wallet): The refund is credited to the original payment method. Depending on your bank, it may take an additional 5–7 business days to show in your account.
  • Cash on Delivery (COD) orders: Refunds are made by bank transfer (NEFT/IMPS) or UPI. We’ll ask for your bank or UPI details when approving the return.
  • Store credit: If you prefer, you can get your refund as Olori store credit, usable on your next purchase.

8. Return Shipping Charges

  • Damaged, defective, or wrong items: Return shipping is free.
  • Other returns (size, fit, or change of mind): A reverse pickup fee of ₹[XX] may be deducted from your refund. [Or: “Return pickups are free.”]
  • Original delivery charges, if any, are non-refundable.

9. Money-Back Guarantee

Our Money-Back Guarantee means that if an eligible product doesn’t meet the quality we promise, you’ll get your money back, subject to the conditions in this policy.

10. Order Cancellation

  • You can cancel your order before it is shipped by contacting us. Prepaid orders will be refunded in full.
  • Once an order has shipped, it can’t be cancelled, but you can request a return after delivery under this policy.
  • Custom and made-to-order items cannot be cancelled once production has started.

11. Refused COD Deliveries

If a COD order is refused at delivery without a valid reason, we may restrict COD for future orders from that account.

12. Contact Us / Grievance Officer

For any questions about returns or refunds, contact us:

[Business / Legal Entity Name]
Email: support@olori.in
Phone / WhatsApp: +91 98366 16382
Address: 9, Kali Prasanna Sinha Street, Kolkata – 700002

Grievance Officer: [Name], [email], [phone]

Olori reserves the right to update this policy at any time. Any changes will be posted on this page.