Shipping & Delivery Policy

Thank you for shopping with Olori Stay Classy. We are committed to delivering your orders safely and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

  • All orders are processed after successful payment confirmation.
  • Orders are typically processed within 1–3 business days.
  • Orders placed on Sundays or public holidays will be processed on the next business day.
  • During sales, festivals, or promotional events, order processing may take slightly longer than usual.

Shipping Coverage

Olori Stay Classy currently ships across India.
If international shipping becomes available, the website will be updated accordingly.

Delivery Time

Estimated delivery timelines are as follows:
  • Metro Cities: 2–5 days
  • Other Cities & Towns: 3–7 days
  • Remote Areas: 5–10 days
Delivery timelines are estimates and may vary depending on the courier partner and delivery location.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, we may offer:

  • Free Shipping on selected products.
  • Free Shipping above a specified order value.
  • Promotional shipping offers during special campaigns.

These offers may change without prior notice.

Order Tracking

Once your order has been shipped, you will receive:

  • Order confirmation via email and/or SMS (where applicable).
  • Shipment tracking details.
  • Courier partner information.
  • Tracking number to monitor your delivery status.

Delivery Partners

We work with reliable third-party courier and logistics partners to ensure timely and secure deliveries.

Delivery schedules are subject to the courier partner’s service availability.

Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Government restrictions
  • Transportation disruptions
  • High order volumes
  • Remote delivery locations
  • Courier operational delays

Olori Stay Classy shall not be held liable for delays caused by such circumstances.

Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Name
  • Mobile Number
  • Delivery Address
  • PIN Code

If incorrect or incomplete information is provided, delivery delays or failed deliveries may occur.

Additional shipping charges may apply for re-delivery due to incorrect address details.

Failed Delivery Attempts

Courier partners may make multiple delivery attempts.

If delivery cannot be completed because:

  • The customer is unavailable,
  • The address is incorrect,
  • The shipment is refused,

the order may be returned to us.

Re-shipping charges may apply before the order can be dispatched again.

Damaged or Tampered Packages

If you receive a package that appears damaged, tampered with, or opened:

  • Do not accept the package if the damage is significant.
  • Take photographs of the package.
  • Contact our customer support within 24 hours of delivery.

We will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.

Partial Deliveries

In rare cases, orders containing multiple products may be shipped separately based on product availability or warehouse location.

You will receive tracking information for each shipment separately.

Delivery Confirmation

An order shall be considered successfully delivered once it has been delivered to the address provided by the customer and acknowledged by the recipient or according to the courier partner’s delivery confirmation.

Force Majeure

Olori Stay Classy shall not be responsible for any delay or failure in delivery arising from events beyond our reasonable control, including but not limited to:

  • Floods
  • Earthquakes
  • Fire
  • Pandemics
  • Government actions
  • Strikes
  • Transportation disruptions
  • Internet or technical failures

Contact Us

For any shipping or delivery-related questions, please contact us:
Olori Stay Classy

Email:support@olori.in /contact@thehouseofolori.com

Phone: +91 98366 16382