Cancellation Policy

1. Cancelling Before Dispatch

You can cancel an order at any time before it is shipped, with no cancellation charges.

To cancel:

1. Log in to your account and go to My Account → Orders.
2. Open the order and click Cancel Order.
3. Select a reason and confirm.

If you checked out as a guest or cannot see the Cancel button, email us at [support email] or WhatsApp [phone number] with your order number, and we’ll process it for you.

2. Cancelling After Dispatch

Once an order has been handed over to our courier partner, it cannot be cancelled. You may instead:

• Refuse the delivery, or
• Accept the order and request a return or exchange under our Return & Refund Policy (replace with your actual page link).

3. Partial Cancellation

If your order has multiple items, you can cancel individual items before dispatch. Any shipping discount or offer tied to the original order total may be adjusted accordingly.

4. Made-to-Order & Custom Clothing

Custom and bulk orders (including printed, embroidered, or tailored items) go into production soon after confirmation. These orders cannot be cancelled once production has started. If you need to cancel, please contact us within [24 hours] of placing the order.

5. Refunds for Cancelled Orders

• Prepaid orders (UPI, cards, net banking, wallets): The full amount is refunded to your original payment method within [5–7 business days] of cancellation. Your bank may take additional time to reflect it.
• Cash on Delivery orders: No payment is collected, so no refund is required.
• Coupons and referral discounts: If a coupon or referral discount was used on a cancelled order, it may be reinstated at our discretion, subject to its validity and usage limits.

6. Cancellations by Olori

We may cancel an order in the following situations:

• The product is out of stock or unavailable.
• There is a pricing or product-listing error.
• We cannot verify your payment, address, or contact details.
• The delivery pincode is not serviceable.
• We suspect fraudulent or misuse activity.

If we cancel your order, we will notify you by email or WhatsApp and refund any amount paid in full within [5–7 business days].

7. Failed Delivery

If delivery fails because of an incorrect address, an unreachable phone number, or repeated refusal to accept the parcel, the order may be cancelled and returned to us. In that case, refunds will exclude shipping and any COD handling charges, where applicable.